Refund Policy

Delivery and Replacement Policy

1. Delivery Schedule

Our vegetable deliveries operate on a weekly basis, taking place every Friday and Saturday. To receive your order on these days, please submit it by Thursday.

2. Replacement and Refund Terms

a. Non-Delivery:

If an item is missing from your cargo, we will either deliver it with your next order or replace with another item. No refunds applicable.

b. Damaged Items:

• Fully damaged items will be replaced with an equivalent item.
• Partially damaged items will be replaced at 50% of their cost.

c. Wrong Product Delivery:

We will replace the incorrect item with the correct one in your next delivery and will collect the incorrect item.

3. Important Notes

• No cash refunds are available, replacements will be provided instead.
• Ex-godown stock is displayed on our website. If an ordered item is not in good condition, we’ll put it on hold and deliver a replacement with your next order.
• Special delivery requests outside our schedule incur additional delivery charges.

4. Cancellation Policy

If you cancel your order, we’ll refund the amount minus bank charges incurred by us.